Backup and Recovery

Document ID: M17-CERT-001-D9

Audience: Company administrator and IT liaison (office deployments)

Last updated: 2026-07-02

Status: Commercial Release 1

1. Scope

This guide covers customer-controlled backup for Release 1 deployments. jakten.net does not store your project or risk data — recovery depends on backups you maintain.

2. What to back up

Single-user deployment

Back up your Jakten Platform application data folder on the PC where Platform is installed. This includes company databases, risk data, and documents for your deployment.

Office deployment

Back up on the server:

• Platform Server data and configuration
• Shared company databases and documents storage
• Server configuration file supplied with Platform Server

Your IT team should store backups off the server according to company policy.

3. Backup procedure (office server)

1. Schedule during a low-use window.
2. Copy Platform Server data, databases, and documents storage.
3. Copy the Platform Server configuration.
4. Store backups on separate storage (network share, backup appliance, or cloud backup).
5. Test restore periodically to a non-production location.

4. Recovery procedure (office server)

1. Stop the Jakten Platform Server Windows Service.
2. Restore data and configuration to the original locations (or update configuration if relocating).
3. Start Platform Server.
4. Confirm the service is running and a workstation can sign in and open Risk.

Contact [email protected] if licensing must be reconciled after hardware replacement.

5. Single-user recovery

1. Close Jakten Platform.
2. Restore your application data folder from backup.
3. Relaunch Platform and sign in.
4. Run Administration → Licensing → Validate if prompted.

6. What Jakten can help recover

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